Facing the Unhappy Patient: Strategies, Stories, and Solutions; An Open Forum (Non-CME)
Saturday, February 7, 2026
8:00AM-9:15AM
Attendees will take part in an open, case-based forum exploring the realities and practicalities of encounters with unhappy patients. Through shared stories and practical discussion, the panel will discuss strategies for de-escalation, effective communication, proactive intervention, and team-based solutions, while gaining clarity on legal considerations, documentation, and setting appropriate boundaries to resolve complaints.
Moderator
Alton Ingram, MD, JD, MBA, FAACS
Co-Moderator
Catherine Obernesser, AA
Madison Lake-Wickham, RN, BSN
Session Details
Welcome & Introduction
Alton Ingram, MD, JD, MBA, FAACS
Physician and Legal Perspective
Alton Ingram, MD, JD, MBA, FAACS
Administration and Practice Manager Perspective
Catherine Obernesser, AA
Nursing and Clinical Staff Perspective
Madison Lake-Wickham, RN, BSN
Audience Q&A and Panel Discussion
Alton Ingram, MD, JD, MBA, FAACS
Catherine Obernesser, AA
Madison Lake-Wickham, RN, BSN
Closing Remarks